Frequently Asked Questions
Please refer below for commonly asked questions regarding our products, delivery or pick-up choices, and our services. If you have further questions or concerns, Kindly get in touch with us via email at email@example.com, and we will respond promptly.
How much does a custom cake cost?
Every cake is custom therefore, each cake has a custom price! There are several aspects that are considered when establishing the final price of a cake such as layers, toppings and design complexity.
Please visit our "Shop" tab and you can directly purchase from our cake catalogue or submit an “Inquiry Form” for custom orders and we will happily assist you with a quote.
When should I place my order?
For all custom orders, we require a minimum one-week notice beginning September 1st, 2022. While we can typically squeeze in last-minute orders, please be advised that a rush-fee made be applied!
We recommend placing wedding cake orders at least 1+ month in advance.
Do you offer egg-free, nut-free, gluten-free or vegan products?
Yes, we offer egg-friendly, nut-friendly and gluten-friendly options.
It is important to note that we do our utmost in attempting to produce baked goods without the contamination of allergens. However, cross contamination is likely as all products are produced within the same facility. Therefore, we cannot guarantee the complete absence of allergens in our products.
We do not specialize in vegan products at this time!
How can I place an order?
You can either:
1. Pick from our cake catalogue under the "Shop" tab and purchase directly on our website!
2. Alternatively, you can submit an "Inquiry Form" with all details and we can finalize your custom order via email.
We will no longer take orders through Instagram direct message, text, phone and in-store as of September 1st, 2022.
Do you have a storefront location?
Our bakeshop & café is located at #3180 5850 88 Avenue Northeast Calgary, Alberta T3J0Z7 in Savanna Bazaar! Come visit us!
Do you make fondant covered cakes?
No, we do not offer fondant covered cakes as it is not our style of work. We offer more elegant versions of many of the designs you look for without the excessive use of fondant.
Many times, fondant gets discarded/peeled off; becoming wasteful. We always encourage you to reach out with the design you have in mind and we can certainly work around your request to create an equally stunning masterpiece.
What is your payment policy?
For all custom cakes, full payment is required to confirm your order.
For all wedding cake orders, a 50% non-refundable deposit is required to confirm your booking through a signed contract and the remaining balance is to be paid 1 week (7 days) prior to your wedding date.
Do you offer delivery?
Yes, we offer delivery within the city of Calgary as well as surrounding cities such as Airdrie, Chestermere, Cochrane and more.
Alternatively, you may pick-up your order at our storefront located in Savanna Bazaar.
We are also now on UberEats with a limited menu!
Do you make event/party favours?
Yes, many of our desserts can be crafted as gifts/favours such as our stuffed cupcakes and mini cake jars.
Contact us at firstname.lastname@example.org for more information!