FAQs
Please see below for frequently asked questions about our products, delivery/pick up options and service. If you have further questions or concerns, please contact us by email at madebyakb@gmail.com and we will reach out as soon as possible.
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Q: How much does a custom cake cost?
Every cake is custom therefore, each cake has a custom price! There are several aspects that are considered when establishing the final price of a cake such as layers, toppings and design complexity. Please visit our “Inquiry Form” and we will happily assist you with a quote.
Q: When should I place my order?
We recommend placing wedding cake orders at least 2+ months in advance. For all custom cake orders, we require a minimum one-week notice beginning September 1st, 2022. While we can typically squeeze in last-minute orders, please be advised that a rush-fee made be applied.
Q: Do you offer eggless, nut-free, gluten-free or vegan products?
Yes, we offer eggless, nut-friendly, gluten-friendly and vegan products. It is important to note that we do our utmost in attempting to produce baked goods without the contamination of allergens. However, cross contamination is likely as all products are produced within the same facility. Therefore, we cannot guarantee the complete absence of allergens in our products.
Q: How can I place an order?
Beginning September 1st, 2022, all inquiries must be placed through our online Inquiry Form or through email. We will no longer be taking orders through Instagram direct message, text, phone and in-store.
Q: Do you have a storefront location?
Our bakeshop & café is located at #3180 5850 88 Avenue Northeast Calgary, Alberta T3J0Z7 in Savanna Bazaar! Come visit us!
Q: Do you make fondant covered cakes?
No, we do not offer fondant covered cakes as it is not our style of work. We offer more elegant versions of many of the designs you look for without the excessive use of fondant. Many times, fondant gets discarded/peeled off; becoming wasteful. We always encourage you to reach out with the design you have in mind and we can certainly work around your equest to create an equally stunning masterpiece.
Q: What is your payment policy?
For all wedding cake orders, a 50% non-refundable deposit is required to confirm your booking through a signed contract and the remaining balance is to be paid 1 week (7 days) prior to your wedding date. For all custom cakes, full payment is required to confirm your order.
Q: Do you offer delivery?
Yes, we offer delivery within the city of Calgary as well as surrounding cities such as Airdrie, Chestermere, Cochrane and more. Alternatively, you may pick-up your order at our storefront located in Savanna Bazaar.
Q: Do you make event/party favours?
Yes, many of our desserts can be made as favours such as our stuffed cupcakes, french macarons and mini cake jars. Contact us for more information!