Order Policies

Order Confirmation: Orders must be placed through email or directly from our online Inquiry Form. If you are placing an order through email, please provide a full name, phone number, date and time, pick up or delivery and what you are looking for. One of our team members will reach out to you within 24-48 hours.

We require full payment upon order confirmation to secure your spot in our calendar. This is applicable to all orders excluding contracts. 

Artistic and Creative Interpretation: We do our utmost to create custom orders based on client specifications, however, differences are very much likely as all orders are subject to our artistic interpretation. 

Clients are encouraged to provide reference photographs and inspiration content but due to intellectual property and rightful ownership of certain designs/styles, Made By AKB makes no claims, refrains from and cannot guarantee duplicating anothers’ work.

Food Colouring Disclaimer: During colour matching specifications, primarily for darker shades, it is important to note that food colouring is and can be volatile therefore, colours cannot be guaranteed. In the event that dark/deep colours are requested, more droplets of colouring may be required to reach a desired shade which may potentially alter taste.

Refunds/Exchanges/Store Credit: Because our products are curated through a handmade and concerted nature, we do not offer and accept returns, refunds or exchanges.

If, for some or any reason at all, you are unsatisfied with your purchase and feel it does not match your expectations, please contact our customer service team by emailing madebyakb@gmail.com within 24-hours from when the order was picked up or delivered. You must provide the following information such as photographs of all angles including product and packaging, a detailed description of the issue and information on how your item was transported followed by how it was stored.

Store Credit: Store Credit may be provided if an unsatisfied product is brought back where the quality of the order, texture and flavour is declared to not meet our standards. We are unable to consider store credit for desserts that are more than 25% consumed. Quality is determined solely at the discretion of Made By AKB. Store credit is based on how quickly the order has been brought to our attention, how much is consumed and the state we determine it to be.

Refunds: Refunds requested due to customization, decoration, colour or general design are unable to qualify after pick-up, delivery and/or shipment. If there is a defect with the design, we advise clients to inform our team prior to accepting the order and we will gladly make any possible adjustments.

Please understand that in certain circumstances this is not a possibility and where it may be, additional fees will apply. As hygiene standards continue to improve at Made By AKB, we have opted to implement a final sale policy on all products.

 

Allergy Disclaimer: While we offer our patrons eggless, nut-friendly, and gluten-friendly options, it is important to note that we are not a certified eggless, nut-friendly, or gluten-friendly bakeshop. While we do our utmost in attempting to produce baked goods without the contamination of allergens, cross-contamination is likely as all products are produced within the same facility. Therefore, we cannot guarantee the complete absence of allergens in our products.

By purchasing our products both in-store and/or placing an order through email or our Inquiry Form, you deem "acceptance" of this public disclaimer, consume at your risk, and hold Made By AKB Dessert Shop Ltd. harmless of liability in the event of any/or allergic reactions, death, injury or other losses suffered.

For further questions/concerns, please email us at madebyakb@gmail.com.

Cancellations: We understand that things happen and your plans may be altered. In the event this occurs, we will do our utmost to assist you in making changes to your order while complying with our policies.

In the event that an order date is altered due to an emergency, the order may be transferred to another date without the loss of payment. Alternative dates are not guaranteed and must be within the following 90-day period. If an order is cancelled, any and all payments made are non-refundable. 

For custom cakes and our catalog cakes (coming soon), cancellation requests must be submitted a minimum of 7 business days prior to your event date. Refunds during this delicate time frame are provided on a case to case basis. If you are cancelling within less than 7 days notice and we have not start on your order, we will provide credit for a future order.

For wedding cakes and custom contracts, we reserve the right to retain the non-refundable deposit in any case.

For order cancellation or modification requests, please contact our customer service team by emailing madebyakb@gmail.com.